Booking and Cancellation Policy

Booking and Cancellation Policy

Welcome to An Urban Spa! Please review our policies regarding bookings and cancellations.

  1. Waiver Form: First-time guests are required to sign a waiver form. You can complete the waiver form ahead of your visit by downloading it here.
  2. Booking Requirements: All bookings require a 20% hold of the service amount at the time of booking.

Cancellation Policy:

  • Cancellations made more than 12 hours before the scheduled service are eligible for a full refund.
  • Cancellations made within 12 hours of the scheduled service will incur a 20% cancellation fee.
  • No-shows to appointments will be charged 100% of the service fee.

Refund Policy:

  • Products are eligible for a refund if they are unopened, unused, and in their original packaging, accompanied by a receipt, within 7 days of purchase.
  • Gift cards and series are eligible for a refund only if unclaimed or if unused portions remain.
  • No refunds will be issued for services once they have commenced.

By booking a service with An Urban Spa, you agree to adhere to our policies and guidelines. 
For any questions or clarifications, please contact us.