Booking and Cancellation Policy
Booking and Cancellation Policy
Welcome to An Urban Spa! Please review our policies regarding bookings and cancellations.
- Waiver Form: First-time guests are required to sign a waiver form. You can complete the waiver form ahead of your visit by downloading it here.
- Booking Requirements: All bookings require a 20% hold of the service amount at the time of booking.
Cancellation Policy:
- Cancellations made more than 12 hours before the scheduled service are eligible for a full refund.
- Cancellations made within 12 hours of the scheduled service will incur a 20% cancellation fee.
- No-shows to appointments will be charged 100% of the service fee.
Refund Policy:
- Products are eligible for a refund if they are unopened, unused, and in their original packaging, accompanied by a receipt, within 7 days of purchase.
- Gift cards and series are eligible for a refund only if unclaimed or if unused portions remain.
- No refunds will be issued for services once they have commenced.
By booking a service with An Urban Spa, you agree to adhere to our policies and guidelines.
For any questions or clarifications, please contact us.