Booking and Cancellation Policy

Welcome to An Urban Spa! Please review our policies regarding bookings and cancellations.

1. Waiver Form: First-time guests are required to sign a waiver form. You can complete the waiver form ahead of your visit by downloading it here.

2. Booking Requirements: All bookings require a 100% hold of the service amount at the time of booking.

Cancellation Policy:

• Cancellations made more than 12 hours before the scheduled service are eligible for a full refund.
• Cancellations made within 12 hours of the scheduled service will incur a 20% cancellation fee.
• No-shows to appointments will be charged 100% of the service fee.

By booking a service with An Urban Spa, you agree to adhere to our booking and cancellation policies.

For any questions or clarifications, please contact us.